Modern enterprises need more than just top-tier Identity Governance & Administration (IGA) or Privileged Access Management (PAM) tools—they need skilled, ongoing operation and optimization. As identity emerges as the new security perimeter, our Managed Identity Services ensure your platforms deliver peak performance, stringent policy enforcement, and audit-ready compliance—without overburdening your internal teams. Whether you use One Identity, SailPoint, CyberArk, or other leading platforms, we provide comprehensive, remote management—combining UK business-hour coverage, round-the-clock escalation, and a blend of onshore/offshore expertise.
Getting Started
We begin with a structured transition, assessing your current environment, performing a detailed health check, establishing SOPs, KPIs, and aligning our operation to your roadmap.
Our Service Components
Comprehensive Transition & Onboarding
- Structured onboarding for a seamless handover
- Current-state review, health checks, and gap analysis
- Clear remediation plans, escalation processes, and communication workflows
- Dashboard setup and custom reporting for all key stakeholders
Robust IAM Operations
- End-to-end user lifecycle and access management
- Daily monitoring of provisioning, deprovisioning, and system syncs
- Rapid issue resolution—authentication, aggregation, provisioning, and integration fixes
- Certification campaign support and audit-readiness activities
- Ongoing business-as-usual management for your production environments
Incident Management & Troubleshooting
- Ticket logging and triage using your ITSM system
- Tiered support (L1–L3) for efficient SLA-based resolution
- Root cause analysis, patching, vulnerability scanning, and regular incident reporting
Application Onboarding & Customization
- Onboarding of up to two new applications per quarter
- Workflow engineering and policy customization to adapt to changing business or compliance needs
- Custom dashboards, analytics, and audit logs for actionable insights
Knowledge Transfer & Training
- “As-built” documentation for every major change
- End-user and administrator training delivered regularly
- Six annual structured knowledge transfer sessions for your internal staff
- Access to knowledge bases, SOPs, and troubleshooting guides
Continuous Improvement & Automation
- Ongoing ticket trend analysis and recurring inefficiency identification
- Recommendations for workflow optimization and automation
- Quarterly SOP and process reviews to meet evolving compliance demands
Curious to learn more?
Secure access, protect identities, and reduce risk. Managed Identity Services, you gain the intelligence and control needed to stay resilient in an evolving threat landscape.
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Service Delivery at a Glance
Flexible Support
8x5 standard support aligned to UK business hours, with 24x7 on-call response for critical P1 incidents
Expert Team
IAM engineers, subject matter experts, and delivery leads work seamlessly from our global centers
Continuous Coverage
Planned backup ensures resource and knowledge continuity, even during staff leave
Why Partner With Us?
Tool-agnostic Expertise
One Identity, SailPoint IIQ, CyberArk, Azure AD, Okta, Ping Identity, and more
Delivery Flexibility
Break-fix, AMC, or fully managed service models
Process and Tech Focus
Not just support—real transformation and automation
Compliance Built-in
Aligns with all major global regulatory frameworks
Global Reach
Onshore/offshore team, UK-aligned hours, 24x7 P1 support
Knowledge Resilience
End-to-end documentation, training, and knowledge transfer
