Technical Support As a Service (T-SAAS)
We offer a comprehensive Technical Support as a Service, designed to ensure maximum solution value and efficient issue resolution for your organization. Our support services are backed by highly skilled teams with extensive experience across a wide range of cybersecurity products. With 24/7 global support and proactive services, we provide the right support options tailored to your organization's needs.
Key features of our Technical Support as a Service include:
- ✔ Rapid Response: Immediate attention to business-critical incidents, with responses within an hour.
- ✔ Priority Access: Fast-tracked access to technical support to minimize downtime.
- ✔ Online Tools: Convenient access to online platforms for ticketing, tracking, and follow-up.
- ✔ Phone Support: Direct phone support with call-back options for timely assistance.
- ✔ Chat and Remote Support: Instant chat support and remote assistance to resolve issues quickly.
- ✔ Escalation: Swift escalation to management when necessary for high-priority concerns.
- ✔ Upgrade Consultation: Expert guidance on system upgrades to ensure optimal performance.
- ✔ On-Call Services: Available during upgrades and environmental changes, offering remote connection assistance for configurations and management.
- ✔ Health Checks & Annual Updates: Regular health checks and annual updates to maintain system efficiency.
- ✔ System Architecture Assurance: Validation that your systems are properly architected, configured, and deployed for the target environment.
- ✔ Hardware Verification: Ensuring that hardware meets recommended specifications and is appropriately sized for your data and traffic needs.
Cybersec Consulting Support
We provide comprehensive cybersecurity solutions to organizations across various sectors, including Government, Ministries, BFSI, Retail, Education, Healthcare, Utilities, and more.
24/7/365 Support Availability
Positive Customer Feedback
Minimum Escalation to Vendor
Centralized Helpdesk
Online Case Management
L1/L2/L3 Skills to Handle Low to High Severity
Support Models
Full-Time Equivalent (FTE)Based Model
Our FTE-based model provides a quick-start approach to technical support, enabling you to deploy cybersecurity solutions rapidly. With predefined deliverables and a time-to-value strategy, we ensure an immediate return on investment while offering robust defense against both known and emerging cyber threats.
Pay-as-you-go Based Model
In this model, we collaborate closely with all stakeholders to understand specific business needs and provide detailed plans, including work scope, schedules, terms, and expected outcomes. Our technical support services are available on a flexible basis, either through a fixed scope or time-and-material arrangement, ensuring adaptability to meet your requirements.
Incident-Based Model
We offer tailored incident response services, assessing technical needs and crafting strategic plans to manage security incidents effectively. Whether migrating business services within the same vendor technology or to a different platform, we ensure that the migration process is seamless, with minimal disruption to operations, while maintaining the highest standards of security throughout.
We have the Technical & Deployment Capabilities for Top Cybersecurity Solutions
- Perimeter Security
- Data Center Security
- Data & Content Security
- Risk & Compliance
- Cloud Security
- Identity Security
- Access Management
- Assessment Services
