CyberSec Consulting offers Technical Support as a Service (TSaaS) — a complete, end-to-end support framework designed to ensure maximum value from your cybersecurity investments. Our services combine expert technical assistance, proactive monitoring, and rapid issue resolution to keep your IT environment running smoothly and securely.

We deliver enterprise-grade technical support tailored to your organization’s specific requirements — empowering you to maintain operational continuity, reduce downtime, and enhance overall system resilience.

Key Features of Our Technical Support Services

Rapid Response

Immediate attention to critical incidents, ensuring response times within one hour.

Priority Access

Accelerated support access to minimize business downtime.

Online Tools

User-friendly ticketing and tracking systems for complete visibility.

Phone Support

Direct hotline and callback options for realtime assistance.

Chat & Remote Support

Instant troubleshooting and remote resolution to minimize disruption.

Escalation Management

Fast-tracked escalation for high-severity or unresolved issues.

Upgrade Consultation

Expert recommendations for seamless upgrades and optimal system performance.

On-Call Services

Remote support during upgrades and configuration changes.

Health Checks & Annual Reviews

Regular system audits and updates to maintain efficiency.

System Architecture Assurance

Verification of correct deployment, configuration, and scalability.

Our 24/7 Support Commitment

Global Availability:

Around-the-clock support (24/7/365) for uninterrupted service.

Centralized Helpdesk:

Unified case management for faster resolution and better tracking.

Multi-Tier Expertise:

L1, L2, and L3 engineers to address low to high severity incidents.

Positive Customer Feedback:

Positive Customer Feedback: Proven customer satisfaction through measurable results.

Flexible Support Models

Full-Time Equivalent (FTE) Based Model

Our FTE-based support model offers dedicated technical resources for ongoing operations. Designed for organizations requiring continuous cybersecurity support, this model ensures faster deployment, predictable costs, and measurable ROI.

Pay-as-you-go Model

A flexible and cost-effective support plan, ideal for businesses with dynamic requirements. Choose between fixed-scope or time-and-material arrangements. We work closely with your team to define deliverables, timelines, and outcomes that align with your business goals.

Incident-Based Model

Our incident-based support focuses on rapid response and efficient resolution of specific issues or incidents. Whether it’s system migration, configuration troubleshooting, or incident containment, we ensure a secure, seamless, and disruption-free process.

Technical & Deployment Capabilities

We deliver end-to-end technical support and deployment services across leading cybersecurity domains, including:

Perimeter Security

Firewall, IDS/IPS, and network protection.

Data Center Security

Virtualization and infrastructure defense.

Data & Content Security

Email, DLP, and encryption support.

Risk & Compliance Management

Ensuring alignment with industry standards.

Cloud Security

Protecting cloud workloads and SaaS environments.

Identity & Access Management

Controlling user privileges and authentication.

Assessment Services

Proactive identification of risks and vulnerabilities.

Industries We Support

CyberSec Consulting provides specialized technical support to diverse industries, including

Government
and Ministries

Banking, Financial Services,
and Insurance (BFSI)

Retail and E-commerce

Education and Research

Healthcare and
Life Sciences

Utilities and
Manufacturing

Why Choose CyberSec Consulting?

► Close observation periods to validate system functionality and performance.

► Proactive approach to issue prevention and service optimization

► Scalable support models customized to your environment

► Experienced L1–L3 engineers with vendor-certified expertise

► Strong SLAs ensuring minimal downtime and maximum performance

Your Security Journey Begins - Connect with our Experts

We offer the finest cybersecurity services and solutions across the globe, safeguarding businesses from emerging threats with innovative and proactive security measures.