Modern enterprises need more than just top-tier Identity Governance & Administration (IGA) or Privileged Access Management (PAM) tools—they need skilled, ongoing operation and optimization. As identity emerges as the new security perimeter, our Managed Identity Services ensure your platforms deliver peak performance, stringent policy enforcement, and audit-ready compliance—without overburdening your internal teams. Whether you use One Identity, SailPoint, CyberArk, or other leading platforms, we provide comprehensive, remote management—combining UK business-hour coverage, round-the-clock escalation, and a blend of onshore/offshore expertise.

Service Delivery at a Glance
Flexible Support: 8x5 standard support aligned to UK business hours, with 24x7 on-call response for critical P1 incidents.
Expert Team: IAM engineers, subject matter experts, and delivery leads work seamlessly from our global centers.
Continuous Coverage: Planned backup ensures resource and knowledge continuity, even during staff leave.
Our Service Components

Comprehensive Transition & Onboarding
- Structured onboarding for a seamless handover
- Current-state review, health checks, and gap analysis
- Clear remediation plans, escalation processes, and communication workflows
- Dashboard setup and custom reporting for all key stakeholders

Robust IAM Operations
- End-to-end user lifecycle and access management
- Daily monitoring of provisioning, deprovisioning, and system syncs
- Rapid issue resolution—authentication, aggregation, provisioning, and integration fixes
- Certification campaign support and audit-readiness activities
- Ongoing business-as-usual management for your production environments

Incident Management & Troubleshooting
- Ticket logging and triage using your ITSM system
- Tiered support (L1–L3) for efficient SLA-based resolution
- Root cause analysis, patching, vulnerability scanning, and regular incident reporting

Application Onboarding & Customization
- Onboarding of up to two new applications per quarter
- Workflow engineering and policy customization to adapt to changing business or compliance needs
- Custom dashboards, analytics, and audit logs for actionable insights

Knowledge Transfer & Training
- “As-built” documentation for every major change
- End-user and administrator training delivered regularly
- Six annual structured knowledge transfer sessions for your internal staff
- Access to knowledge bases, SOPs, and troubleshooting guides

Continuous Improvement & Automation
- Ongoing ticket trend analysis and recurring inefficiency identification
- Recommendations for workflow optimization and automation
- Quarterly SOP and process reviews to meet evolving compliance demands
Support Tiers—Choose What You Need

Foundation
50/month
L1–L2 (8x5)
Essential break-fix, patching, basic troubleshooting

Operational
200/month
L1–L3 (8x5)
Full operational management and audit support

Strategic
200/month
L1–L3 (8x5+24x7P1)
Full IAM+PAM ops, onboarding, reporting, automation
Support Level Definitions
L1: Front-line triage (passwords, access, “how-to”)
L2: In-depth troubleshooting, configuration fixes, escalation
L3: Root cause, architecture changes, and vendor coordination
Why Partner With Us?

Tool-agnostic Expertise
One Identity, SailPoint IIQ, CyberArk, Azure AD, Okta, Ping Identity, and more

Delivery Flexibility
Break-fix, AMC, or fully managed service models

Process and Tech Focus
Not just support—real transformation and automation

Compliance Built-in
Aligns with all major global regulatory frameworks

Global Reach
Onshore/offshore team, UK-aligned hours, 24x7 P1 support

Knowledge Resilience
End-to-end documentation, training, and knowledge transfer

What Do We Deliver?
- Full L1–L3 escalation, aligning with your IAM platform needs
- 8x5 support with 24x7 P1 incident response
- Seamless ticket handling through your ITSM tools
- New app onboarding, custom connectors, and workflow logic
- Expansion capacity to match your evolving business needs
Technical Value to IAM Teams
Volume of BAU tickets and monitoring overhead
Shortage of L2/L3 expertise for configuration and architecture
Slow onboarding and workflow backlog
Compliance reporting gaps
Delays in patching or CVE response
Resource churn / loss of internal SMEs
Offload provisioning, downstream sync, access issue handling
Full technical stack coverage up to root cause and remediation
Accelerated app onboarding and customization cycles
Dashboards, campaign support, and documentation tailored to auditors
Proactive patch cycle and security risk closure
KT sessions, SOPs, and long-term continuity planning
Technical Delivery Model





Getting Started
We begin with a structured transition, assessing your current environment, performing a detailed health check, establishing SOPs, KPIs, and aligning our operation to your roadmap.
Let us simplify your identity operations