Modern enterprises need more than just top-tier Identity Governance & Administration (IGA) or Privileged Access Management (PAM) tools—they need skilled, ongoing operation and optimization. As identity emerges as the new security perimeter, our Managed Identity Services ensure your platforms deliver peak performance, stringent policy enforcement, and audit-ready compliance—without overburdening your internal teams. Whether you use One Identity, SailPoint, CyberArk, or other leading platforms, we provide comprehensive, remote management—combining UK business-hour coverage, round-the-clock escalation, and a blend of onshore/offshore expertise.

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Service Delivery at a Glance

Flexible Support: 8x5 standard support aligned to UK business hours, with 24x7 on-call response for critical P1 incidents.

Expert Team: IAM engineers, subject matter experts, and delivery leads work seamlessly from our global centers.

Continuous Coverage: Planned backup ensures resource and knowledge continuity, even during staff leave.

Our Service Components


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Comprehensive Transition & Onboarding

  • Structured onboarding for a seamless handover
  • Current-state review, health checks, and gap analysis
  • Clear remediation plans, escalation processes, and communication workflows
  • Dashboard setup and custom reporting for all key stakeholders
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Robust IAM Operations

  • End-to-end user lifecycle and access management
  • Daily monitoring of provisioning, deprovisioning, and system syncs
  • Rapid issue resolution—authentication, aggregation, provisioning, and integration fixes
  • Certification campaign support and audit-readiness activities
  • Ongoing business-as-usual management for your production environments
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Incident Management & Troubleshooting

  • Ticket logging and triage using your ITSM system
  • Tiered support (L1–L3) for efficient SLA-based resolution
  • Root cause analysis, patching, vulnerability scanning, and regular incident reporting

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Application Onboarding & Customization

  • Onboarding of up to two new applications per quarter
  • Workflow engineering and policy customization to adapt to changing business or compliance needs
  • Custom dashboards, analytics, and audit logs for actionable insights
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Knowledge Transfer & Training

  • “As-built” documentation for every major change
  • End-user and administrator training delivered regularly
  • Six annual structured knowledge transfer sessions for your internal staff
  • Access to knowledge bases, SOPs, and troubleshooting guides
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Continuous Improvement & Automation

  • Ongoing ticket trend analysis and recurring inefficiency identification
  • Recommendations for workflow optimization and automation
  • Quarterly SOP and process reviews to meet evolving compliance demands

Support Tiers—Choose What You Need

Intelligence

Foundation

50/month

L1–L2 (8x5)

Essential break-fix, patching, basic troubleshooting

Threat Modeling

Operational

200/month

L1–L3 (8x5)

Full operational management and audit support

Vulnerability Analysis

Strategic

200/month

L1–L3 (8x5+24x7P1)

Full IAM+PAM ops, onboarding, reporting, automation

Support Level Definitions

L1: Front-line triage (passwords, access, “how-to”)

L2: In-depth troubleshooting, configuration fixes, escalation

L3: Root cause, architecture changes, and vendor coordination

Why Partner With Us?

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Tool-agnostic Expertise

One Identity, SailPoint IIQ, CyberArk, Azure AD, Okta, Ping Identity, and more

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Delivery Flexibility

Break-fix, AMC, or fully managed service models

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Process and Tech Focus

Not just support—real transformation and automation

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Compliance Built-in

Aligns with all major global regulatory frameworks

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Global Reach

Onshore/offshore team, UK-aligned hours, 24x7 P1 support

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Knowledge Resilience

End-to-end documentation, training, and knowledge transfer

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What Do We Deliver?

We take over routine IAM operations—user provisioning, access issue triage, directory sync, SSO/MFA troubleshooting, break-fix, reviews, and attestations—so your team can focus on higher value initiatives.
  • Full L1–L3 escalation, aligning with your IAM platform needs
  • 8x5 support with 24x7 P1 incident response
  • Seamless ticket handling through your ITSM tools
  • New app onboarding, custom connectors, and workflow logic
  • Expansion capacity to match your evolving business needs
Proactive vulnerability and patch cycles, security hardening, and rollouts to ensure compliance and resiliency
Streamlined access reviews, evidence generation, campaign remediation tracking, and compliance dashboarding for ISO, SOX, GDPR, and more
Maintain operational resilience with playbooks, SOPs, and knowledge transfer

Technical Value to IAM Teams

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Challenge
01

Volume of BAU tickets and monitoring overhead

02

Shortage of L2/L3 expertise for configuration and architecture

03

Slow onboarding and workflow backlog

04

Compliance reporting gaps

05

Delays in patching or CVE response

06

Resource churn / loss of internal SMEs

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What We Provide
01

Offload provisioning, downstream sync, access issue handling

02

Full technical stack coverage up to root cause and remediation

03

Accelerated app onboarding and customization cycles

04

Dashboards, campaign support, and documentation tailored to auditors

05

Proactive patch cycle and security risk closure

06

KT sessions, SOPs, and long-term continuity planning


Technical Delivery Model

Support Portal
Integrated with ITSM (ServiceNow, Jira, etc.)
Support Portal
Reporting
Weekly/monthly status reports, KPI metrics, dashboards
Reporting
Ticket Management
SLA-based response with escalation paths
Ticket Management
Environment Coverage
Prod and non-prod including dev, test, and UAT
Environment Coverage
Integration Touchpoints
AD, LDAP, HRMS, SAP, Workday, Salesforce, etc.
Integration Touchpoints

Getting Started

We begin with a structured transition, assessing your current environment, performing a detailed health check, establishing SOPs, KPIs, and aligning our operation to your roadmap.
Let us simplify your identity operations

Securely

Securely

Scalable

Scalable

Strategically

Strategically

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