We offer a comprehensive Technical Support as a Service, designed to ensure maximum solution value and efficient issue resolution for your organization. Our support services are backed by highly skilled teams with extensive experience across a wide range of cybersecurity products. With 24/7 global support and proactive services, we provide the right support options tailored to your organization's needs.
Our Technical Support as a Service ensures peace of mind with proactive, expert-driven solutions designed to keep your systems running smoothly and securely.
We provide comprehensive cybersecurity solutions to organizations across various sectors, including Government, Ministries, BFSI, Retail, Education, Healthcare, Utilities, and more.
24/7/365 Support Availability
Positive Customer Feedback
Minimum Escalation to Vendor
Centralized Helpdesk
Online Case Management
L1/L2/L3 Skills to Handle Low to High Severity
Our FTE-based model provides a quick-start approach to technical support, enabling you to deploy cybersecurity solutions rapidly. With predefined deliverables and a time-to-value strategy, we ensure an immediate return on investment while offering robust defense against both known and emerging cyber threats.
In this model, we collaborate closely with all stakeholders to understand specific business needs and provide detailed plans, including work scope, schedules, terms, and expected outcomes. Our technical support services are available on a flexible basis, either through a fixed scope or time-and-material arrangement, ensuring adaptability to meet your requirements.
We offer tailored incident response services, assessing technical needs and crafting strategic plans to manage security incidents effectively. Whether migrating business services within the same vendor technology or to a different platform, we ensure that the migration process is seamless, with minimal disruption to operations, while maintaining the highest standards of security throughout.
